Location: Workshop17 Kloof Street

Benefits: Medical Aid & Provident Fund

Job brief

In this role, you will direct and coordinate activities of the Workshop17 location in Cape Town - 32 Kloof Street, to maximise its full potential with a balanced focus on financial results, member satisfaction, staff performance and well-being, and operational excellence.

As a Location Manager, you will be responsible for the full running of the location, building a strong and vibrant community, ensuring optimal occupancy, efficiency and economy of operations, leading the local team to become the best they can be for our members, and keeping the facilities functioning well and in good condition.

You are someone who thrives in an ever-changing, fast-growing hospitality environment. You are business savvy with a good understanding of fundamental finance principles, you are also people-centric and passionate about fostering sustainable and impactful networks.

The Location Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

You will be supported in your role by your location team and by HQ professionals in Finance, HR, Marketing, Business Development, Law, and ICT.

We are looking for someone with experience in hospitality as well as facilities management. The ideal candidate is hands-on and treats the location as his/her own business.

 

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Durban and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

 

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.

Required Skills & Characteristics

• Energetic, friendly and ambitious professional.

• Organized and thrives on managing multiple administrative and customer service related responsibilities. 

• Ability to deliver exceptional services despite heavy workloads. 

• Proactive, passionate and reliable problem-solver who thrives on providing exceptional member experiences.

• Great team player.

Other Perks

• Company on-boarding and support.

• Fantastic team dynamic.

• Access to the latest, greatest tech.

• Network with some of the biggest and brightest brains in SA.

Team Management

• Set clear expectations, give support to meet expectations, and give feedback to improve for each team member.

• Confront, discipline and manage performance where necessary.

• Guide and support the development of each team member.

• Support the well-being of each team member.

• Stimulate and guide the team and create a positive team climate.

• Set clear directions and expectations, and provide support and feedback on a team level.

• Stimulate open and direct communication, sharing and feedback amongst team members.

• Organise and facilitate team meetings to coordinate, share and improve.

   

  Business Development

• Inbound: Deal with new leads via email, phone calls, and walk-ins. Be the first point of contact for prospects and existing member renewals. Understand their needs and create compelling proposals using our systems.

• Create and accommodate cross-functional (event and workspace)